ZLINE Gemini Kitchen Faucet (GEM-KF)

Shipping Costs

Most products and brands at The Trade Table qualify for free shipping within the contiguous United States (lower 48 states). However, certain products, brands, or large, heavy, or specialty items may not be eligible for free shipping due to their size, weight, or other factors. If you are unsure whether a product qualifies for free shipping, contact us via the chat feature on our website, call us at 256-633-6553, or email info@thetradetable.com before placing your order.

Where We Ship

The Trade Table ships to the lower 48 states (contiguous United States) for free on most products.

If you are located outside the contiguous United States (e.g., Alaska, Hawaii, or international destinations), shipping availability and costs will vary. Please contact us at info@thetradetable.com or 256-633-6553 prior to placing an order. In some cases, we may be able to accommodate your request for an additional shipping charge, which must be agreed upon in writing before finalizing the purchase.

Shipping Times

We strive to get your order delivered to you as quickly as possible. Estimated shipping times are provided for your convenience but are not guaranteed. Factors beyond our control, such as supply chain delays, weather, or carrier logistics, can affect delivery times.

Upon placing your order, we will verify product availability with the supplier. This does not apply to custom orders.

• If the product is not available for immediate shipment, we will contact you with an estimated arrival time. You may choose to proceed with the order or request a cancellation and full refund.
• If the product is in stock, most orders (excluding custom orders) will ship within 2-5 business days.

Once your order leaves the warehouse, tracking information will be provided within 24 hours. If you do not receive tracking information or have questions, please contact us at sales@thetradetable.com or 256-633-6553.

Shipping Information

All shipping information, including timelines and delivery expectations, is subject to change. The Trade Table relies on third-party suppliers and logistics providers, and we cannot guarantee the accuracy of the information provided to us. We will communicate any updates we receive about your shipment as soon as possible.

For example:

• If a supplier informs us that your order will ship as one complete package but later splits the shipment into multiple deliveries, this is outside of our control.
• Similarly, if the delivery timeframe provided to us changes unexpectedly, we will inform you immediately and work to resolve the issue where possible.

By placing an order, you acknowledge that shipping delays, partial shipments, or unforeseen changes to delivery details are not the responsibility of The Trade Table.

Service Center Information

For heavy or oversized products, deliveries are often managed through third-party service centers. You may be required to coordinate a delivery appointment directly with the service center to receive your product.

• If your product is delayed because you failed to schedule a delivery time with the service center, The Trade Table is not liable for any delays or additional costs incurred.
• While we will relay all information provided by the service center, The Trade Table does not control the actions, policies, or schedules of these third-party service centers. We will do our best to assist you, but we cannot guarantee their performance or availability.

Refused Deliveries

If you refuse delivery of an order for any reason other than clear and visible damage noted at the time of delivery, you will be responsible for any associated shipping costs, restocking fees, or return expenses as determined by our suppliers.

Damages During Shipping

Inspect all products upon delivery. If you notice damage or missing items, report it within 24 hours of receiving the delivery to support@thetradetable.com or call 256-633-6553. Failure to report damages within this timeframe may void your ability to file a claim or receive a replacement.

Product Ownership and Liability

Once a product is delivered to you, you assume full ownership and responsibility for it. The Trade Table is not responsible for:

1. Improper Installation – We recommend that all products be installed by licensed and reputable professionals. Incorrect installation can void warranties and cause product damage or safety hazards.
2. Damage After Delivery – Any damage that occurs after delivery, including during installation, is not covered by The Trade Table.
3. Loss or Misuse – Any damage, loss, or safety issues caused by improper use, neglect, or failure to follow the product's guidelines are solely the buyer’s responsibility.

By purchasing a product from The Trade Table, you agree to these shipping terms and assume all responsibility for handling, installation, and use of the product. If you have questions about our shipping policies, contact info@thetradetable.com or call us at 256-633-6553.

Shipping Outside the Contiguous United States

Due to significantly higher shipping costs, we have implemented the following strict policy for orders outside the contiguous 48 United States (including Alaska, Hawaii, U.S. territories, military addresses, and other countries):

1. Additional & Mandatory Shipping Fees

• Orders shipped outside the contiguous U.S. WILL incur additional shipping charges based on destination, weight, and size.
• These fees are mandatory, non-negotiable, and must be paid in full before your order is processed.
• If shipping costs exceed initial estimates, customers must pay the difference before shipment. Failure to pay will result in order cancellation with NO REFUND.

2. No Exceptions for Free Shipping or Promotions

• No free shipping offers apply—ALL shipping costs are the customer’s responsibility.
• Promotional discounts, shipping coupons, or other shipping-related offers do not apply to non-contiguous U.S. orders.

3. Extended Processing & Delivery Times – No Guarantees

• Orders outside the contiguous U.S. will take significantly longer to process and deliver.
• Any estimated delivery times provided are NOT guaranteed. Delays caused by carriers, customs, or other factors are beyond our control and do not qualify for refunds or cancellations.

4. Non-Refundable Shipping Costs & No Order Cancellations

• All shipping fees are NON-REFUNDABLE. This includes but is not limited to:
  • Carrier delays
  • Customs holds
  • Incorrect address provided by the customer
  • Refused deliveries
  • Returns for any reason
• Once an order has been placed, it CANNOT be canceled or refunded. If you refuse delivery, your order will be considered forfeited, and no refunds will be issued.

5. Customer Responsible for Duties, Taxes, & Import Fees

• Customers must pay all duties, taxes, and import fees imposed by their local government. These fees are NOT included in the shipping cost.
• If a package is held at customs due to unpaid fees, it is the customer's responsibility to resolve the issue. We do NOT provide refunds for packages delayed, seized, or returned due to unpaid fees.

6. All Return Costs Are the Customer’s Responsibility

• We DO NOT cover return shipping costs under any circumstances. If you choose to return an item, you must pay for return shipping in full.
• Returns must be pre-approved, and unauthorized returns will be refused and returned to sender at the customer's expense.
• If a return is accepted, only the product cost will be refunded—original shipping fees will NOT be refunded.

7. No Exceptions for Incorrect Addresses

• Customers must ensure their shipping address is 100% accurate before placing an order.
• If an incorrect address is provided:
  • We will NOT refund the order.
  • The customer must place a new order at their own expense.

8. No Liability for Lost, Stolen, or Rejected Packages

• We are NOT responsible for lost, stolen, or undeliverable packages. Once a package is shipped, it is the customer’s responsibility to track and retrieve it.
• If a package is rejected or undeliverable for any reason (e.g., unpaid customs fees, incorrect address, failure to pick up), no refunds will be issued. You will have to pay reshipment fees. 

By placing an order with The Trade Table, you explicitly agree to these strict shipping terms. Failure to read or understand this policy does NOT exempt you from these terms.

For questions or concerns, contact 256-633-6553 BEFORE placing your order.

Final Agreement

By purchasing from The Trade Table, you acknowledge and agree to the policies outlined above. These policies are subject to change at any time without prior notice. For the most up-to-date information, refer to the latest version of our terms or contact us directly at info@thetradetable.com or 256-633-6553.

Warranty

Most of the products in our catalog come with manufacturer warranties. Warranty terms, coverage, and durations vary by brand and product. It is your responsibility to submit the product warranty within the designated period (typically 30 days unless otherwise stated by the manufacturer) for the warranty to apply. The Trade Table does not assume responsibility for warranty submissions or approval. Any warranty claims, repairs, or replacements are subject to the manufacturer's policies and processes.

Disclaimer: The Trade Table makes no guarantees, expressed or implied, regarding the coverage, performance, or duration of any product warranties provided by the manufacturer.

For questions regarding specific product warranties, please contact support@thetradetable.com or call 256-633-6553.

Damages

If you receive a damaged product, you must report the damages within 24 hours of receipt to support@thetradetable.com or call 256-633-6553. To process your claim, you must provide:

• Clear, high-quality photos of the damage
• A detailed written description of the issue
• The original packaging (to verify shipping damages, if applicable)

Any damage reports submitted after 24 hours will not be accepted, and The Trade Table will not be liable for damages reported outside this timeframe.

Please note: Damage claims are assessed on a case-by-case basis and must meet the manufacturer's and/or shipping provider's guidelines. Damages caused during installation, misuse, or improper handling are not covered.

Post Purchase

Once the product(s) have been delivered and received:

• You assume full responsibility for the proper installation, handling, and use of the product(s).
• The Trade Table is not liable for:
  • Damages, injuries, or losses caused by improper installation, handling, or misuse of the product(s).
  • Costs incurred from improper installation, such as labor, repairs, or professional services.
  • Third-party installer errors, negligence, or workmanship.

We strongly recommend hiring a reputable, licensed, and insured professional to handle the installation of your product(s). Ensure the installation complies with all local codes, regulations, and safety standards.

Product Accuracy and Limitations

While we strive to provide accurate product descriptions, specifications, and images, The Trade Table does not guarantee that all information is error-free or fully up to date. Products may vary slightly in appearance, color, or size due to:

• Manufacturer updates
• Natural variations in materials
• Display settings on digital screens

If you receive a product that differs from its description, please contact us within 7 days of receipt to discuss resolution options.

Limitation of Liability

To the fullest extent permitted by law:

• The Trade Table is not responsible for any indirect, incidental, consequential, special, or punitive damages, including but not limited to lost profits, loss of use, or personal/property damages arising from:

  • Use or misuse of products sold
  • Installation errors or third-party installer negligence
  • Delays in product delivery
  • Manufacturer defects or malfunctions

• Our total liability under any circumstance is limited to the purchase price of the product(s) in question.

Indemnification

By purchasing products from The Trade Table, you agree to indemnify, defend, and hold harmless The Trade Table, its owners, employees, agents, and affiliates from any claims, losses, liabilities, damages, or expenses (including legal fees) arising out of or related to:

• Your use, misuse, or installation of the product(s)
• Violation of local codes, regulations, or safety standards during installation or use
• Claims made by third parties, including installers or contractors

Governing Law

This agreement and any disputes arising from it shall be governed by and interpreted under the laws of the state of Alabama, where The Trade Table operates.

General Disclaimer

The Trade Table sells products in good faith and provides them "as is" without any warranties other than those offered by the manufacturer. The Trade Table makes no additional guarantees, expressed or implied, regarding product performance, merchantability, or fitness for a particular purpose.

Misuse and Installation Disclaimer

• The Trade Table is not liable for damages resulting from the misuse, improper handling, or unauthorized modification of any product.
• It is your responsibility to ensure that products are installed and used safely and in accordance with manufacturer guidelines and local building codes.
• We highly recommend hiring a qualified, licensed, and insured professional for installation to avoid injuries, property damage, or voiding warranties.

Product Suitability

You are solely responsible for determining whether a product meets your needs, complies with local codes, or is appropriate for your intended use. The Trade Table does not warrant that any product will meet your specific requirements or applications.

Change of Terms

The Trade Table reserves the right to update, modify, or change these terms and conditions, including but not limited to:

• Return policies
• Shipping policies
• Price match guarantees
• Warranty guidelines

Updates will take effect immediately upon posting to our website. It is your responsibility to review these terms periodically. Continued use of our website or purchasing products constitutes acceptance of the revised terms.

Warranty Voiding

Warranties provided by manufacturers may be voided under the following circumstances:

1. Improper Installation – Failure to have the product installed by a qualified, licensed professional in accordance with the manufacturer’s guidelines and local building codes.
2. Unauthorized Modifications – Altering or tampering with the product in any way not explicitly approved by the manufacturer.
3. Misuse or Neglect – Using the product in a manner other than its intended purpose, improper maintenance, or failure to follow operating instructions.
4. Environmental Damage – Damage caused by weather, natural disasters, excessive moisture, improper storage, or corrosive environments.
5. Unauthorized Repairs – Attempting to repair the product using non-approved parts or by an unlicensed individual.

It is your responsibility to adhere to the manufacturer’s warranty terms and maintenance guidelines to avoid voiding coverage. For specific product warranty details, contact us at support@thetradetable.com or 256-633-6553.

Final Agreement

By purchasing from The Trade Table, you acknowledge and agree to the policies outlined above. These policies are subject to change at any time without prior notice. For the most up-to-date information, refer to the latest version of our terms or contact us directly at info@thetradetable.com or 256-633-6553.

Returns

The Trade Table has a 30-day return policy, meaning you have 30 days after receiving your item to request a return. However, this policy does not apply to all purchases on our catalog, as certain suppliers and manufacturers do not accept returns. Before purchasing, it is your responsibility to confirm the return eligibility of a product. To confirm a product's return policy, please contact us at support@thetradetable.com or call 256-633-6553.

Eligibility for Returns

To be eligible for a return:

• Items must be in the same condition as received: unused, unworn, uninstalled, with original tags, and in their original packaging.
• The product must be accompanied by the receipt or proof of purchase.
• Returned items must be properly packaged to avoid damage during transit. Products that are damaged due to improper return packaging will not be eligible for a refund.

Return Shipping and Fees

• All return shipping costs are the responsibility of the buyer.
• Restocking fees may apply based on supplier policies, which will be communicated to you at the time of initiating the return.
• Return shipments must be sent through a trackable shipping service with proper insurance to cover any transit damage or loss.

Initiating a Return

To initiate a return, you must contact support@thetradetable.com or call 256-633-6553 to receive instructions on how to proceed. If your return is accepted, we will provide detailed steps for the return process, including where to send your product.

Return Exceptions

• Certain items, such as custom orders, clearance items, final sale products, and items that have been used, installed, or modified, are not eligible for returns.
• Products returned without prior authorization or that do not meet the eligibility criteria will not be refunded or returned.

Cancellations

At The Trade Table, we offer one of the most flexible cancellation policies available:

• You may cancel your order for a full refund before the item ships from the warehouse.
• Once an item ships from the warehouse, it cannot be canceled and will fall under the return policy if applicable.

Exceptions to Cancellations

• Custom orders cannot be canceled or refunded after the order has been placed. Custom orders are considered final sales.
• If you are unsure whether your order qualifies as a custom product, please confirm with us before placing your order by contacting info@thetradetable.com or 256-633-6553.

Refund Process

• Refunds will only be processed after the returned product has been inspected and approved for eligibility.
• Refunds will be issued to the original payment method. Processing times may vary depending on your bank or credit card provider.

Force Majeure

The Trade Table is not liable for any failure or delay in fulfilling orders, providing services, or delivering products due to unforeseen circumstances or events beyond our reasonable control. Such events include but are not limited to:

• Acts of Nature: earthquakes, floods, fires, hurricanes, tornadoes, or other natural disasters.
• Shipping Disruptions: delays, loss, or failure caused by shipping carriers or transportation systems.
• Labor Issues: strikes, shortages, or workforce disruptions.
• Political Events: acts of war, terrorism, civil unrest, or government-mandated restrictions.
• Regulatory Delays: changes in government regulations, trade embargoes, or unexpected tariffs that hinder delivery or fulfillment.

In the event of a force majeure, The Trade Table will:

• Notify customers of delays as soon as reasonably possible.
• Work diligently to resolve the issue or provide an updated timeline for product delivery or service completion.
• Offer options for cancellation, where applicable, for products significantly impacted by a force majeure event.

Shipping Outside The Contiguous United States 

At The Trade Table, we enforce a strict shipping policy for orders outside the contiguous 48 United States (including Alaska, Hawaii, U.S. territories, and military addresses). Due to excessively high shipping costs and logistical challenges, customers placing orders to these locations must comply with the following terms without exception:

1. Additional & Mandatory Shipping Fees

• Orders shipped outside the contiguous U.S. WILL incur additional shipping charges based on destination, weight, and size.
• These fees are mandatory, non-negotiable, and must be paid in full before your order is processed.
• If shipping costs exceed initial estimates, customers must pay the difference before shipment. Failure to pay will result in order cancellation with NO REFUND.

2. Extended Processing & Delivery Times – No Guarantees

• Orders outside the contiguous U.S. will take significantly longer to process and deliver.
• Any estimated delivery times provided are NOT guaranteed. Delays caused by carriers, customs, or other factors are beyond our control and do not qualify for refunds or cancellations.

3. Non-Refundable Shipping Costs & No Order Cancellations

• All shipping fees are NON-REFUNDABLE. This includes but is not limited to:
  • Carrier delays
  • Customs holds
  • Incorrect address provided by the customer
  • Refused deliveries
  • Returns for any reason
• Once an order has been placed, it CANNOT be canceled or refunded. If you refuse delivery, your order will be considered forfeited, and no refunds will be issued.

4. Customer Responsible for Duties, Taxes, & Import Fees

• Customers must pay all duties, taxes, and import fees imposed by their local government. These fees are NOT included in the shipping cost.
• If a package is held at customs due to unpaid fees, it is the customer's responsibility to resolve the issue. We do NOT provide refunds for packages delayed, seized, or returned due to unpaid fees.

5. All Return Costs Are the Customer’s Responsibility

• We DO NOT cover return shipping costs under any circumstances. If you choose to return an item, you must pay for return shipping in full.
• Returns must be pre-approved, and unauthorized returns will be refused and returned to sender at the customer's expense.
• If a return is accepted, only the product cost will be refunded—original shipping fees will NOT be refunded.

6. No Exceptions for Incorrect Addresses

• Customers must ensure their shipping address is 100% accurate before placing an order.
• If an incorrect address is provided:
  • We will NOT reship or refund the order.
  • The customer must place a new order at their own expense.

7. No Liability for Lost, Stolen, or Rejected Packages

• We are NOT responsible for lost, stolen, or undeliverable packages. Once a package is shipped, it is the customer’s responsibility to track and retrieve it.
• If a package is rejected or undeliverable for any reason (e.g., unpaid customs fees, incorrect address, failure to pick up), no refunds or reshipments will be issued.

By placing an order with The Trade Table, you explicitly agree to these strict shipping terms. Failure to read or understand this policy does NOT exempt you from these terms.

Final Agreement

By purchasing from The Trade Table, you acknowledge and agree to the policies outlined above. These policies are subject to change at any time without prior notice. For the most up-to-date information, refer to the latest version of our terms or contact us directly at info@thetradetable.com or 256-633-6553.

At The Trade Table, we are committed to offering you the best prices online. If you find a lower price for the exact same product (brand, model, and specifications) from a competitor, we will beat their price by $50 for products priced over $2,000.

To qualify for the Price Match Policy, you must submit the lower price for verification before making your purchase.

How to Initiate a Price Match

To request a price match, please contact us before placing your order:

• Email: info@thetradetable.com
• Phone: 256-633-6553

Please provide the following:

1. A screenshot, link, or other verifiable evidence of the lower price.
2. Proof that the lower price meets all the conditions listed below.

Limitations to the Price Match Policy

1. Online Retailers Only:

   • The lower price must come from an online store; physical retail stores or in-person quotes do not qualify.

2. Authorized Dealers Only:

   • The competitor must be an Authorized Dealer of the brand. We will not price match unauthorized resellers.

3. Exclusions:

   • Prices from auction sites, discounter websites, liquidation platforms, or membership-only sites (e.g., eBay, Overstock, Amazon third-party sellers) are not eligible.

4. No Additional Discounts:

   • When we beat a price, no additional discounts, coupons, or offers may be applied.

5. Promotional and Special Event Pricing:

   • Black Friday, Cyber Monday, holiday promotions, clearance pricing, or limited-time sales are excluded from this policy.

6. Pre-Purchase Requirement:

   • The lower price must be submitted for review prior to purchase. Requests made after an order is placed will not be eligible for price matching.

7. Sales Tax:

   • Price matches do not include sales tax for customers purchasing within Alabama.

8. Post-Purchase Requests:

   • Price match submissions after purchasing are not guaranteed due to factors such as Minimum Advertised Price (MAP) violations, supplier restrictions, or pricing margins. In some cases, price matching may result in a net loss for The Trade Table, which is why verification is required before order submission.

9. Brand-Specific Restrictions:

   • Certain brands or suppliers may not allow price matching due to their policies. Always check with our customer service team for clarification on specific brands or products.

Additional Conditions

• The competitor’s lower price must be current, publicly advertised, and verifiable at the time of the price match request.
• The price match applies to the total product price (including shipping fees, if applicable).
• The Trade Table reserves the right to decline a price match request if it violates supplier agreements, Minimum Advertised Pricing (MAP), or other contractual obligations.
• We reserve the right to modify, limit, or cancel this Price Match Policy at any time without prior notice.

If you have any questions or need assistance verifying eligibility, please contact our customer service team at info@thetradetable.com or 256-633-6553. We’re here to help you get the best value for your purchase.

Shopping with The Trade Table

By shopping with The Trade Table, you agree to the following:

• Any damaged purchases must be sent to support@thetradetable.com or 256-633-6553 within 24 hours.
• You are responsible for the costs of shipping in cases of returns or exchanges.
• The product must be returned unused and unopened - if identified as such by the supplier, you will be charged restocking fees that vary from product to product.
• Once the product ships, you are responsible for any shipping fees; cancellation must be before shipment.
• Any shipping estimates provided are not guaranteed, and any variance from the estimated time is out of the control of The Trade Table.
• You agree to not issue a chargeback for shipment delays or anything else that is out of the control of The Trade Table. You are bonded not to give fraudulent chargebacks and will be charged with criminal charges if you do. 
  

Installations  

It is highly recommended that you hire a professional for anything you purchase from The Trade Table that requires installation - we recommend using nationalservicecorp@gmail.com for installation company recommendations. The Trade Table is not responsible for assisting with installs, helping with installs, or anything install related. Once the package has been shipped and arrived to the customer’s destination with no damages, etc, it is on the customer to handle the installation process. The Trade Table will not pay for a customers installation and is not responsible for putting products together. 

Contact sales@thetradetable.com or 256-633-6553 if you have any questions about how a product is comes to its final destination. 

Chargebacks

Any fraudulent chargebacks will be handled seriously and result in you being criminally liable for theft. We will go to the full extent of the law to protect our company and ensure you are charged. If you have an issue with your purchase you must contact support@thetradetable.com or 256-633-6553 to handle it. DO NOT issue chargebacks. Do not be a bad person. We are trying to provide a service to our customers and cannot do that if people are issuing fraudulent chargebacks.

Clearsale

To protect The Trade Table from chargebacks, we use ClearSale. ClearSale is a fraud solution software to stop fraud, sell more & create better customer experiences. The process for an order to be approved or denied by Clearsale for chargeback protection (ClearSale provides the protection) takes less than 24 hours after an order. Once approved, we will begin getting your order to you! 

If you do not agree to these policies please leave the website.

Bundles

Many ZLINE bundles will be shipped in different shipments. For example, if you order a complete package of Range, Rangehood, Fridge, and Dishwasher - The rangehood could be sent from a different warehouse than the rest of the items and thus be on different freights. We will update you with all tracking numbers once they are made available and keep you as updated as we can throughout the process. 

We've requested in the past that the bundle be shipped all together, but this is not an option for some bundles.

Installation 

All parts will come required to complete fully install the product. It is highly recommend for zline appliances that you hire an appliance company to hook up and do installation. The Trade Table is not responsible for installation. We recommend contacting nationalservicecorp@gmail.com for installation company recommendations. 

Where We Ship

We ship to all lower 48 states (contiguous United States) for free. If you're interested in a product and outside the lower 48 please contact info@thetradetable.com. In some cases we may be able to get you the product you want with an additional shipping charge. Always be sure to contact info@thetradetable.com or 256-633-6553 when placing an order outside the lower 48. 

Shipping Time

It’s our goal to get your purchase to you as soon as possible. We provide estimated shipping times, but these are just estimations and are not guaranteed. Many things out of our control could impact the shipping time, such as supply chain issues. As soon as your order is placed, we will reach out to the supplier to ensure the product is available for immediate shipment (this does not apply to custom orders). If it is not, we will reach out to you with an arrival estimate to see if you want to proceed with the order. If not, we will cancel the order and give you a full refund immediately. 

If the product is in stock (and not a custom order), it will ship within 2-5 days of your order. Tracking information will be sent within 24 hours of your product leaving the warehouse; if you do not receive the tracking information or have any questions, contact sales@thetradetable.com or 256-633-6553.

All ZLINE items are shipped via FedEx Ground, except where noted (some models will be shipped via Truck Freight, due to their size and/or weight). Full insurance is included in all shipments. If the item has “FREE SHIPPING” then the item will have full insurance. 

ZLINE Kitchen and Bath products may be returned for a refund of the purchase price within 60 days from the delivery date. Please note, all returns are subject to shipping costs back to the manufacturer. These costs will be deducted from the customer’s total refund amount. 

All returns and refunds are subject to and dependent on the following:

• Shipping charges for ZLINE products are as follows:
• Parcel orders up to $300: $50 return shipping fee
• Parcel orders over $300: $100 return shipping fee
• Freight shipments up to 299 pounds: $200 return shipping fee
• Freight shipments of 300-399 pounds: $300 return shipping fee
• Freight shipments of 400-499 pounds: $400 return shipping fee
• Freight shipments over 500 pounds: $500 return shipping fee

• Returns for refunds requested before 30 days from the delivery date are subject to the shipping charges outlined above. Returns after 30 days face an additional 20% restocking fee based off the original purchase price.
• Returns will only be accepted for a maximum of 60 days from the delivery date. Customers must inspect their ZLINE product upon arrival for damage in order to process a return or replacement within this timeframe.
• If products arrive damaged or defective, ZLINE will exchange them free of charge and arrange a prompt replacement. Please note, photographs and/or videos clearly showing damaged or defective products are required to process a replacement. Box damage does not count. The box must be opened and clear evidence of product damage needs to be apparent.
• Products should be opened and inspected upon delivery and any damage should be reported immediately. Damage claims reported after 5 days are subject to denial.
• Under no circumstances may products be replaced or returned after installation.

• All returns are subject to inspection and additional fees if returned unusable or damaged due to improper packing, installation, and/or modification in any way. Items must be in new condition and in original packaging to qualify for a full refund.
• Accessories such as chimneys, extensions, crown moldings, trim kits, etc., are not eligible for returns.