Returns
The Trade Table has a 30-day return policy, meaning you have 30 days after receiving your item to request a return. However, this policy does not apply to all purchases on our catalog, as certain suppliers and manufacturers do not accept returns. Before purchasing, it is your responsibility to confirm the return eligibility of a product. To confirm a product's return policy, please contact us at support@thetradetable.com or call 256-633-6553.
Eligibility for Returns
To be eligible for a return:
- Items must be in the same condition as received: unused, unworn, uninstalled, with original tags, and in their original packaging.
- The product must be accompanied by the receipt or proof of purchase.
- Returned items must be properly packaged to avoid damage during transit. Products that are damaged due to improper return packaging will not be eligible for a refund.
Return Shipping and Fees
- All return shipping costs are the responsibility of the buyer.
- Restocking fees may apply based on supplier policies, which will be communicated to you at the time of initiating the return.
- Return shipments must be sent through a trackable shipping service with proper insurance to cover any transit damage or loss.
Initiating a Return
To initiate a return, you must contact support@thetradetable.com or call 256-633-6553 to receive instructions on how to proceed. If your return is accepted, we will provide detailed steps for the return process, including where to send your product.
Return Exceptions
- Certain items, such as custom orders, clearance items, final sale products, and items that have been used, installed, or modified, are not eligible for returns.
- Products returned without prior authorization or that do not meet the eligibility criteria will not be refunded or returned.
Cancellations
At The Trade Table, we offer one of the most flexible cancellation policies available:
- You may cancel your order for a full refund before the item ships from the warehouse.
- Once an item ships from the warehouse, it cannot be canceled and will fall under the return policy if applicable.
Exceptions to Cancellations
- Custom orders cannot be canceled or refunded after the order has been placed. Custom orders are considered final sales.
- If you are unsure whether your order qualifies as a custom product, please confirm with us before placing your order by contacting info@thetradetable.com or 256-633-6553.
Refund Process
- Refunds will only be processed after the returned product has been inspected and approved for eligibility.
- Refunds will be issued to the original payment method. Processing times may vary depending on your bank or credit card provider.
Force Majeure
The Trade Table is not liable for any failure or delay in fulfilling orders, providing services, or delivering products due to unforeseen circumstances or events beyond our reasonable control. Such events include but are not limited to:
- Acts of Nature: earthquakes, floods, fires, hurricanes, tornadoes, or other natural disasters.
- Shipping Disruptions: delays, loss, or failure caused by shipping carriers or transportation systems.
- Labor Issues: strikes, shortages, or workforce disruptions.
- Political Events: acts of war, terrorism, civil unrest, or government-mandated restrictions.
- Regulatory Delays: changes in government regulations, trade embargoes, or unexpected tariffs that hinder delivery or fulfillment.
In the event of a force majeure, The Trade Table will:
- Notify customers of delays as soon as reasonably possible.
- Work diligently to resolve the issue or provide an updated timeline for product delivery or service completion.
- Offer options for cancellation, where applicable, for products significantly impacted by a force majeure event.
Final Agreement
By purchasing from The Trade Table, you acknowledge and agree to the policies outlined above. These policies are subject to change at any time without prior notice. For the most up-to-date information, refer to the latest version of our terms or contact us directly at info@thetradetable.com or 256-633-6553.