(256) 633-6553
(256) 633-6553
Most products and brands at The Trade Table qualify for free shipping within the contiguous United States (lower 48 states). However, certain products, brands, or large, heavy, or specialty items may not be eligible for free shipping due to their size, weight, or other factors. If you are unsure whether a product qualifies for free shipping, contact us via the chat feature on our website, call us at 256-633-6553, or email info@thetradetable.com before placing your order.
The Trade Table ships to the lower 48 states (contiguous United States) for free on most products.
If you are located outside the contiguous United States (e.g., Alaska, Hawaii, or international destinations), shipping availability and costs will vary. Please contact us at info@thetradetable.com or 256-633-6553 prior to placing an order. In some cases, we may be able to accommodate your request for an additional shipping charge, which must be agreed upon in writing before finalizing the purchase.
We strive to get your order delivered to you as quickly as possible. Estimated shipping times are provided for your convenience but are not guaranteed. Factors beyond our control, such as supply chain delays, weather, or carrier logistics, can affect delivery times.
Upon placing your order, we will verify product availability with the supplier. This does not apply to custom orders.
Once your order leaves the warehouse, tracking information will be provided within 24 hours. If you do not receive tracking information or have questions, please contact us at sales@thetradetable.com or 256-633-6553.
All shipping information, including timelines and delivery expectations, is subject to change. The Trade Table relies on third-party suppliers and logistics providers, and we cannot guarantee the accuracy of the information provided to us. We will communicate any updates we receive about your shipment as soon as possible.
For example:
By placing an order, you acknowledge that shipping delays, partial shipments, or unforeseen changes to delivery details are not the responsibility of The Trade Table.
For heavy or oversized products, deliveries are often managed through third-party service centers. You may be required to coordinate a delivery appointment directly with the service center to receive your product.
If you refuse delivery of an order for any reason other than clear and visible damage noted at the time of delivery, you will be responsible for any associated shipping costs, restocking fees, or return expenses as determined by our suppliers.
Inspect all products upon delivery. If you notice damage or missing items, report it within 24 hours of receiving the delivery to support@thetradetable.com or call 256-633-6553. Failure to report damages within this timeframe may void your ability to file a claim or receive a replacement.
Once a product is delivered to you, you assume full ownership and responsibility for it. The Trade Table is not responsible for:
By purchasing a product from The Trade Table, you agree to these shipping terms and assume all responsibility for handling, installation, and use of the product. If you have questions about our shipping policies, contact info@thetradetable.com or call us at 256-633-6553.
Most of the products in our catalog come with manufacturer warranties. Warranty terms, coverage, and durations vary by brand and product. It is your responsibility to submit the product warranty within the designated period (typically 30 days unless otherwise stated by the manufacturer) for the warranty to apply. The Trade Table does not assume responsibility for warranty submissions or approval. Any warranty claims, repairs, or replacements are subject to the manufacturer's policies and processes.
Disclaimer: The Trade Table makes no guarantees, expressed or implied, regarding the coverage, performance, or duration of any product warranties provided by the manufacturer.
For questions regarding specific product warranties, please contact support@thetradetable.com or call 256-633-6553.
If you receive a damaged product, you must report the damages within 24 hours of receipt to support@thetradetable.com or call 256-633-6553. To process your claim, you must provide:
Any damage reports submitted after 24 hours will not be accepted, and The Trade Table will not be liable for damages reported outside this timeframe.
Please note: Damage claims are assessed on a case-by-case basis and must meet the manufacturer's and/or shipping provider's guidelines. Damages caused during installation, misuse, or improper handling are not covered.
Once the product(s) have been delivered and received:
We strongly recommend hiring a reputable, licensed, and insured professional to handle the installation of your product(s). Ensure the installation complies with all local codes, regulations, and safety standards.
While we strive to provide accurate product descriptions, specifications, and images, The Trade Table does not guarantee that all information is error-free or fully up to date. Products may vary slightly in appearance, color, or size due to:
If you receive a product that differs from its description, please contact us within 7 days of receipt to discuss resolution options.
To the fullest extent permitted by law:
The Trade Table is not responsible for any indirect, incidental, consequential, special, or punitive damages, including but not limited to lost profits, loss of use, or personal/property damages arising from:
Our total liability under any circumstance is limited to the purchase price of the product(s) in question.
By purchasing products from The Trade Table, you agree to indemnify, defend, and hold harmless The Trade Table, its owners, employees, agents, and affiliates from any claims, losses, liabilities, damages, or expenses (including legal fees) arising out of or related to:
This agreement and any disputes arising from it shall be governed by and interpreted under the laws of the state of Alabama, where The Trade Table operates.
The Trade Table sells products in good faith and provides them "as is" without any warranties other than those offered by the manufacturer. The Trade Table makes no additional guarantees, expressed or implied, regarding product performance, merchantability, or fitness for a particular purpose.
You are solely responsible for determining whether a product meets your needs, complies with local codes, or is appropriate for your intended use. The Trade Table does not warrant that any product will meet your specific requirements or applications.
The Trade Table reserves the right to update, modify, or change these terms and conditions, including but not limited to:
Updates will take effect immediately upon posting to our website. It is your responsibility to review these terms periodically. Continued use of our website or purchasing products constitutes acceptance of the revised terms.
Warranties provided by manufacturers may be voided under the following circumstances:
It is your responsibility to adhere to the manufacturer’s warranty terms and maintenance guidelines to avoid voiding coverage. For specific product warranty details, contact us at support@thetradetable.com or 256-633-6553.
By purchasing from The Trade Table, you acknowledge and agree to the policies outlined above. These policies are subject to change at any time without prior notice. For the most up-to-date information, refer to the latest version of our terms or contact us directly at info@thetradetable.com or 256-633-6553.
The Trade Table has a 30-day return policy, meaning you have 30 days after receiving your item to request a return. However, this policy does not apply to all purchases on our catalog, as certain suppliers and manufacturers do not accept returns. Before purchasing, it is your responsibility to confirm the return eligibility of a product. To confirm a product's return policy, please contact us at support@thetradetable.com or call 256-633-6553.
To be eligible for a return:
To initiate a return, you must contact support@thetradetable.com or call 256-633-6553 to receive instructions on how to proceed. If your return is accepted, we will provide detailed steps for the return process, including where to send your product.
At The Trade Table, we offer one of the most flexible cancellation policies available:
The Trade Table is not liable for any failure or delay in fulfilling orders, providing services, or delivering products due to unforeseen circumstances or events beyond our reasonable control. Such events include but are not limited to:
In the event of a force majeure, The Trade Table will:
By purchasing from The Trade Table, you acknowledge and agree to the policies outlined above. These policies are subject to change at any time without prior notice. For the most up-to-date information, refer to the latest version of our terms or contact us directly at info@thetradetable.com or 256-633-6553.
At The Trade Table, we are committed to offering you the best prices online. If you find a lower price for the exact same product (brand, model, and specifications) from a competitor, we will beat their price by $50 for products priced over $2,000.
To qualify for the Price Match Policy, you must submit the lower price for verification before making your purchase.
To request a price match, please contact us before placing your order:
Please provide the following:
Online Retailers Only:
Authorized Dealers Only:
Exclusions:
No Additional Discounts:
Promotional and Special Event Pricing:
Pre-Purchase Requirement:
Sales Tax:
Post-Purchase Requests:
Brand-Specific Restrictions:
If you have any questions or need assistance verifying eligibility, please contact our customer service team at info@thetradetable.com or 256-633-6553. We’re here to help you get the best value for your purchase.
By shopping with The Trade Table, you agree to the following:
It is highly recommended that you hire a professional for anything you purchase from The Trade Table that requires installation - we recommend using nationalservicecorp@gmail.com for installation company recommendations. The Trade Table is not responsible for assisting with installs, helping with installs, or anything install related. Once the package has been shipped and arrived to the customer’s destination with no damages, etc, it is on the customer to handle the installation process. The Trade Table will not pay for a customers installation and is not responsible for putting products together.
Contact sales@thetradetable.com or 256-633-6553 if you have any questions about how a product is comes to its final destination.
Any fraudulent chargebacks will be handled seriously and result in you being criminally liable for theft. We will go to the full extent of the law to protect our company and ensure you are charged. If you have an issue with your purchase you must contact support@thetradetable.com or 256-633-6553 to handle it. DO NOT issue chargebacks. Do not be a bad person. We are trying to provide a service to our customers and cannot do that if people are issuing fraudulent chargebacks.
To protect The Trade Table from chargebacks, we use ClearSale. ClearSale is a fraud solution software to stop fraud, sell more & create better customer experiences. The process for an order to be approved or denied by Clearsale for chargeback protection (ClearSale provides the protection) takes less than 24 hours after an order. Once approved, we will begin getting your order to you!
Thor Kitchen (“we” or “Thor Kitchen”) extends this limited warranty only to the consumer who originally purchased the Product, as defined below (“you”). It does not extend to any subsequent owner or other transferee of the Product. You MUST have your original purchase receipt in order to obtain your warranty. Please call the toll-free number below for troubleshooting and warranty service claims.
This limited warranty starts on the date of your purchase and lasts for 12 or 24 months (the “Warranty Period”). The Warranty Period is not extended if we repair or replace the Product. Coverage terminates if you sell or otherwise transfer the Product.
This limited warranty covers defects in materials and workmanship of your new Thor Kitchen’s products (“Product”) and the internal component of the Product for the Warranty Period. Depending on the Product you purchased from us, the limited warranty coverage might be different.
Thor Kitchen Appliance is designed for Single Family Residential Personal Use.
If your Thor Kitchen product is used in a setting other than Single Family Residential Use, it will be considered for Commercial Use and the product will carry a 6-month parts and labor warranty (6-month Parts Warranty for the products with parts labor warranty only) from the date of purchase.
This 24-month limited warranty covers expenses for parts and labor for the Products set forth below:
This 24-month limited warranty covers expenses only for parts for the Products set forth below:
*In the event of a sealed system failure, the unit would be replaced with a new or refurbished model equal to or with similar features as the original product purchased by you at Thor’s discretion.
This 12-month limited warranty covers expenses for parts and labor for the Products set forth below:
Cooktop
The Products set forth below carry a 24-month limited warranty that covers expenses for parts and a 12-month limited warranty that covers expenses for labor from the date of purchase:
Microwave Drawer
With respect to defective Products during the Warranty Period, we will, in our sole discretion, either repair or replace such Product (or the defective part) free of charge, except for certain Products listed above that you may be covered only the costs for parts under this limited warranty.
Repair parts or replacement products covered by this limited warranty may be new or factory-remanufactured and are warranted for the greater of (i) the remaining Warranty Period for the original product warranty or (ii) ninety (90) days from the date the repair part is installed, or the replacement product is delivered.
In-home repair service within the United States may be provided during the Warranty Period subject to availability. In-home repair service may not be available in all areas.
If Thor Kitchen’s technicians cannot repair a defect of a product determined by the sole discretion of Thor Kitchen, the Product may be replaced with a new or refurbished model equal to or with similar features as the original product purchased by you at Thor’s discretion. Replacement product will be covered by the greater of (i) the remaining Warranty Period of the original product warranty or (ii) ninety (90) days from the date the replacement product is delivered.
This limited warranty covers Thor Kitchen’s Products within the United States and Canada.
This limited warranty does not cover the following:
To obtain warranty service, you must call The Trade Tabke at (256) 587-2921 during the Warranty Period.
THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
TO THE EXTENT NOT PROHIBITED BY LAW, THIS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS LIMITED WARRANTY STATEMENT AND TO THE EXTENT NOT PROHIBITED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
SOME STATES DO NOT ALLOW DISCLAIMERS OF IMPLIED WARRANTIES, SO THIS DISCLAIMER MAY NOT APPLY TO YOU.
TO THE EXTENT SUCH WARRANTIES CANNOT BE DISCLAIMED UNDER THE LAWS OF YOUR JURISDICTION, WE LIMIT THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY.
THE LIMITED WARRANTY IS READILY AVAILABLE AND IN THE DOCUMENTATION WE PROVIDE WITH THE PRODUCT.
Return Requests for non-defective products are subject for approval of the management and manufacturer. RMA will be issued once approved. This term does not extend to other direct and/or indirect expenses (e.g. transport, insurance). If approved, all expenses must be shouldered by the buyer and the unit(s) to be returned must be packed securely.
Returning the units without an approved RMA will be denied and refund will not be honored. All Terms and Conditions and Warranty are agreed upon/by the time of purchase.
**All Policies, Warranty Terms and Conditions are presented before purchase.
Product Registration: Thor Limited Warranty Registration
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