Thor 36 Inch Professional Electric Cooktop

Where We Ship

We ship to all lower 48 states (contiguous United States) for free. If you're interested in a product and outside the lower 48 please contact info@thetradetable.com. In some cases we may be able to get you the product you want with an additional shipping charge. Always be sure to contact info@thetradetable.com or 256-633-6553 when placing an order outside the lower 48. 

Shipping Time

It’s our goal to get your purchase to you as soon as possible. We provide estimated shipping times, but these are just estimations and are not guaranteed. Many things out of our control could impact the shipping time, such as supply chain issues. As soon as your order is placed, we will reach out to the supplier to ensure the product is available for immediate shipment (this does not apply to custom orders). If it is not, we will reach out to you with an arrival estimate to see if you want to proceed with the order. If not, we will cancel the order and give you a full refund immediately. 

If the product is in stock (and not a custom order), it will ship within 2-5 days of your order. Tracking information will be sent within 24 hours of your product leaving the warehouse; if you do not receive the tracking information or have any questions, contact sales@thetradetable.com or 256-633-6553.

Shipping Information

All shipping information, besides the shipment price, is subject to change. With the current nature of logistics, our suppliers can only sometimes provide us with accurate information. We will be sharing any information they share with us about the shipment, but it is subject to change. For example, if a supplier tells us a kitchen package will include all products in one shipment, and when it comes time for shipment, parts of the package are shipped separately - that is out of our control. We will do our very best to provide you with up-to-date and accurate information - any information we are given, we will let you know as soon as possible. 

Service Center Information

You may have to set up a time for the product to be delivered to your household due to the heavy nature of the products. If the product is delayed in shipping because you have not set up a delivery time with the service center, that is not on The Trade Table. 

We do not control the service centers that the products are shipped to, we will relay all information we are given, but we do not have the power to force the service centers (shipping centers) to do anything. 

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This policy does not apply to all purchases on our catalog. Some suppliers do not accept returns. If you want the policy on a specific product, please get in touch with support@thetradetable.com or 256-633-6553.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@thetradetable.com or 256-633-6553.

If your return is accepted, we’ll send instructions on how to initiate the return. The buyer will pay all return shipping costs and restocking fees may apply. 

Cancellations

We have the best cancellation policy online - cancel before the items ship for a full refund (exceptions apply). You must cancel before the item ships from the warehouse if you want to cancel your order and get a refund. Once the item ships from the warehouse, you will not be eligible for this policy. This does not apply to custom orders. 

Price Match 

The Trade Table wants to offer you the best prices online.

If you find a lower price of the same product, we will beat their price by $50 (because every dollar counts right) for products over $2000 (this does not apply to all products in the store). 

For the policy to apply, please send us a screenshot, link, or any other evidence of the product being priced lower than ours before making the purchase. 

Please contact info@thetradetable.com or 256-633-6553 to initiate a price match review. 

Limitations to the Price Match Policy:

• The price must come from an online store (it cannot have a physical location)
• The price cannot be from an auction or discounter website (ex: eBay)
• You cannot apply discounts when we beat a price
• The price has to come from an Authorized Dealer of the brand
• Black Friday and other promotions prices do not apply 
• You must submit the price match before purchasing
• The price match does not include sales tax if you're purchasing from Alabama
• We cannot guarantee price match submissions after purchasing the order because of MAP violations, different margins, etc. In some cases, price match would put us at a loss which is why we need to know before submitting the order to our supplier
• Always check with our customer service team if you have any questions; some brands make it impossible to offer this policy 

Shopping with The Trade Table

By shopping with The Trade Table, you agree to the following:

• Any damaged purchases must be sent to support@thetradetable.com or 256-633-6553 within 24 hours.
• You are responsible for the costs of shipping in cases of returns or exchanges.
• The product must be returned unused and unopened - if identified as such by the supplier, you will be charged restocking fees that vary from product to product.
• Once the product ships, you are responsible for any shipping fees; cancellation must be before shipment.
• Any shipping estimates provided are not guaranteed, and any variance from the estimated time is out of the control of The Trade Table.
• You agree to not issue a chargeback for shipment delays or anything else that is out of the control of The Trade Table. You are bonded not to give fraudulent chargebacks and will be charged with criminal charges if you do. 
  

Installations  

It is highly recommended that you hire a professional for anything you purchase from The Trade Table that requires installation - we recommend using nationalservicecorp@gmail.com for installation company recommendations. The Trade Table is not responsible for assisting with installs, helping with installs, or anything install related. Once the package has been shipped and arrived to the customer’s destination with no damages, etc, it is on the customer to handle the installation process. The Trade Table will not pay for a customers installation and is not responsible for putting products together. 

Contact sales@thetradetable.com or 256-633-6553 if you have any questions about how a product is comes to its final destination. 

Chargebacks

Any fraudulent chargebacks will be handled seriously and result in you being criminally liable for theft. We will go to the full extent of the law to protect our company and ensure you are charged. If you have an issue with your purchase you must contact support@thetradetable.com or 256-633-6553 to handle it. DO NOT issue chargebacks. Do not be a bad person. We are trying to provide a service to our customers and cannot do that if people are issuing fraudulent chargebacks.

Clearsale

To protect The Trade Table from chargebacks, we use ClearSale. ClearSale is a fraud solution software to stop fraud, sell more & create better customer experiences. The process for an order to be approved or denied by Clearsale for chargeback protection (ClearSale provides the protection) takes less than 24 hours after an order. Once approved, we will begin getting your order to you! 

If you do not agree to these policies please leave the website.

Thor Kitchen Limited Warranty

WHO MAY USE THIS WARRANTY?

Thor Kitchen (“we” or “Thor Kitchen”) extends this limited warranty only to the consumer who originally purchased the Product, as defined below (“you”). It does not extend to any subsequent owner or other transferee of the Product. You MUST have your original purchase receipt in order to obtain your warranty. Please call the toll-free number below for troubleshooting and warranty service claims.

WHAT IS THE PERIOD OF COVERAGE?

This limited warranty starts on the date of your purchase and lasts for 12 or 24 months (the “Warranty Period”). The Warranty Period is not extended if we repair or replace the Product. Coverage terminates if you sell or otherwise transfer the Product.

WHAT DOES THIS WARRANTY COVER?

This limited warranty covers defects in materials and workmanship of your new Thor Kitchen’s products (“Product”) and the internal component of the Product for the Warranty Period. Depending on the Product you purchased from us, the limited warranty coverage might be different.

Thor Kitchen Appliance is designed for Single Family Residential Personal Use.

If your Thor Kitchen product is used in a setting other than Single Family Residential Use, it will be considered for Commercial Use and the product will carry a 6-month parts and labor warranty (6-month Parts Warranty for the products with parts labor warranty only) from the date of purchase.

This 24-month limited warranty covers expenses for parts and labor for the Products set forth below:

• Range
• Rangetop
• Wall Oven
• Refrigerator
• Dishwasher
• Under Counter Refrigeration

This 24-month limited warranty covers expenses only for parts for the Products set forth below:

• Beverage Center*
• Range Hood
• Ice Maker
• Wine Cooler*
• Outdoor Kitchen Suite
• Pizza Oven

*In the event of a sealed system failure, the unit would be replaced with a new or refurbished model equal to or with similar features as the original product purchased by you at Thor’s discretion.

This 12-month limited warranty covers expenses for parts and labor for the Products set forth below:

• Cooktop

• Microwave Drawer

WHAT WILL THOR KITCHEN DO UNDER THIS WARRANTY?

With respect to defective Products during the Warranty Period, we will, in our sole discretion, either repair or replace such Product (or the defective part) free of charge, except for certain Products listed above that you may be covered only the costs for parts under this limited warranty.

Repair parts or replacement products covered by this limited warranty may be new or factory-remanufactured and are warranted for the greater of (i) the remaining Warranty Period for the original product warranty or (ii) ninety (90) days from the date the repair part is installed, or the replacement product is delivered.

In-home repair service within the United States may be provided during the Warranty Period subject to availability. In-home repair service may not be available in all areas.

If Thor Kitchen’s technicians cannot repair a defect of a product determined by the sole discretion of Thor Kitchen, the Product may be replaced with a new or refurbished model equal to or with similar features as the original product purchased by you at Thor’s discretion. Replacement product will be covered by the greater of (i) the remaining Warranty Period of the original product warranty or (ii) ninety (90) days from the date the replacement product is delivered.

This limited warranty covers Thor Kitchen’s Products within the United States and Canada.

WHAT DOES THIS WARRANTY NOT COVER?

This limited warranty does not cover the following:

• Damages in shipping and transportation of the Product, unless such damages are reported to Thor Kitchen within seven (7) days after the Product is delivered
• Cosmetic damages to the Product, including scratches, dents, chips or other damages to the finishing of the Product, unless such damages are resulted from defects of materials or workmanship and reported to Thor Kitchen within ninety (90) days after the Product is delivered
• Any damages due to: Improper installation; failure to follow the Product instructions or to perform any preventive maintenance; normal wear and tear; services or repaired performed by an unauthorized service center; modifications; external causes such as accidents, abuse, or other actions or events beyond Thor’s reasonable control.
• Disposal fees for the Product
• Performance issues of the Product caused by defects of the Product outside the Warranty Period
• Damages incurred to the home or premises during installation of the Product, including but not limited to the floors, walls, and furniture
• Rust on interior or exterior of the Product
• Products which model or serial number that has been defaced, removed, modified, altered, or missing
• Product models that are sold as-is, display, resale, auction, liquidation, outlet, or discontinued products, etc.
• Content losses of food due to spoilage
• Freezer and refrigerator liners
• Replacement of the light bulbs, filters, plastic housing, or other expendable items in the Product
• Acts of nature, including but not limited to damages caused by pest, vermin, lightning, wind, fire, flood, or acts of God
• Shipping and transportation charges in case of repair or replacement
• Costs for travel, mileages, and transportation for warranty service if the Product is located in a remote area where service by Thor Kitchen’s authorized service providers is not available
• Service calls to Thor Kitchen that do not cover by this limited warranty 
  

HOW DO YOU OBTAIN WARRANTY SERVICE?

To obtain warranty service, you must call The Trade Tabke at (256) 587-2921 during the Warranty Period.

LIMITATION OF LIABILITY

THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

DISCLAIMER OF IMPLIED WARRANTIES

TO THE EXTENT NOT PROHIBITED BY LAW, THIS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS LIMITED WARRANTY STATEMENT AND TO THE EXTENT NOT PROHIBITED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

SOME STATES DO NOT ALLOW DISCLAIMERS OF IMPLIED WARRANTIES, SO THIS DISCLAIMER MAY NOT APPLY TO YOU.

TO THE EXTENT SUCH WARRANTIES CANNOT BE DISCLAIMED UNDER THE LAWS OF YOUR JURISDICTION, WE LIMIT THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY.

THE LIMITED WARRANTY IS READILY AVAILABLE AND IN THE DOCUMENTATION WE PROVIDE WITH THE PRODUCT.

RETURN POLICY

Return Requests for non-defective products are subject for approval of the management and manufacturer. RMA will be issued once approved. This term does not extend to other direct and/or indirect expenses (e.g. transport, insurance). If approved, all expenses must be shouldered by the buyer and the unit(s) to be returned must be packed securely.

Returning the units without an approved RMA will be denied and refund will not be honored. All Terms and Conditions and Warranty are agreed upon/by the time of purchase. 

**All Policies, Warranty Terms and Conditions are presented before purchase.

Product Registration: Thor Limited Warranty Registration