Most of the items on our catalog have warranty periods, but it varies from brand to brand and product to product. In most cases, you must submit your warranty within 30 days for it to apply. It is not our responsibility to submit your warranties. If you have questions about a product's warranties, reach out to firstname.lastname@example.org 256-633-6553.
If you receive a damaged purchase, you must submit the damages within 24 hours of receiving the purchase to email@example.com or 256-633-6553. Any submissions past 24 hours will not be accepted.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This policy does not apply to all purchases on our catalog. Some suppliers do not accept returns. If you want the policy on a specific product, please get in touch with firstname.lastname@example.org or 256-633-6553.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com or 256-633-6553.
If your return is accepted, we’ll send instructions on how to initiate the return. The buyer will pay all return shipping costs and restocking fees may apply.
We have the best cancellation policy online - cancel before the items ship for a full refund (exceptions apply). You must cancel before the item ships from the warehouse if you want to cancel your order and get a refund. Once the item ships from the warehouse, you will not be eligible for this policy. This does not apply to custom orders.
The Trade Table wants to offer you the best prices online.
If you find a lower price of the same product, we will beat their price by $50 (because every dollar counts right) for products over $2000 (this does not apply to all products in the store).
For the policy to apply, please send us a screenshot, link, or any other evidence of the product being priced lower than ours before making the purchase.
Please contact firstname.lastname@example.org or 256-633-6553 to initiate a price match review.
By shopping with The Trade Table, you agree to the following:
It is highly recommended that you hire a professional for anything you purchase from The Trade Table that requires installation - we recommend using email@example.com for installation company recommendations. The Trade Table is not responsible for assisting with installs, helping with installs, or anything install related. Once the package has been shipped and arrived to the customer’s destination with no damages, etc, it is on the customer to handle the installation process. The Trade Table will not pay for a customers installation and is not responsible for putting products together.
Contact firstname.lastname@example.org or 256-633-6553 if you have any questions about how a product is comes to its final destination.
Any fraudulent chargebacks will be handled seriously and result in you being criminally liable for theft. We will go to the full extent of the law to protect our company and ensure you are charged. If you have an issue with your purchase you must contact email@example.com or 256-633-6553 to handle it. DO NOT issue chargebacks. Do not be a bad person. We are trying to provide a service to our customers and cannot do that if people are issuing fraudulent chargebacks.
To protect The Trade Table from chargebacks, we use ClearSale. ClearSale is a fraud solution software to stop fraud, sell more & create better customer experiences. The process for an order to be approved or denied by Clearsale for chargeback protection (ClearSale provides the protection) takes less than 24 hours after an order. Once approved, we will begin getting your order to you!
All products are made to order
The current lead time is approximately 6-8 weeks to ship
If anything is damaged during shipment, they will send out replacement wood/products.
The price of the sauna does not include a heater or accessories.
Building and packing your sauna in a crate
Arranging for shipping to your home
Making an appointment to deliver your sauna
Delivering your sauna to the end of your driveway or curbside
The trucking company is NOT responsible for unloading the sauna
The trucking company is NOT going to back their truck into your driveway
Most times, the trucking company will deliver with an 18-wheel truck
Will this size truck fit on your road or neighborhood?
3) If the sauna crate is less than 92” (7 feet), the trucking company may have a lift gate on the back of the truck, which can assist in getting the sauna off the truck.
4) If the sauna crate is more than 92”, there will not be a lift gate to unload the sauna crate, and the customer needs to decide how they will get the craft off the truck.
Returning phone calls to the trucking company on time to arrange delivery
Determining how the sauna is going to be unloaded from the truck
Crates will vary from 6 feet long to 14 feet long
The crate’s weight will vary from 800 pounds to 1600 pounds, depending on the size of the sauna.
The customer is responsible for unloading the sauna crate from the truck
Suggested methods for unloading the truck
Use a forklift or other mechanical piece of equipment
When using a forklift to pick up the crates, they must be picked up from the end of the crate, and forklift extensions are required.
Renting a tilt tow truck to pick up the sauna from the local terminal and have it delivered to your home
Have a crew of helpers able to either take the sauna off the truck or unload the crate while on the truck until the crate can be lifted off the truck
If the crate arrives damaged, you can accept the shipment; however, please take pictures of the damage, and note the damage on the shipper’s Bill of Lading (BOL). Immediately contact your dealer or Dundalk so that we can contact the shipper.
Mark the Bill of Lading (BOL) with “(Crate arrived open/damaged- Possible Hidden Damage.”