Dundalk CT Serenity Barrel Sauna

Warranty

Most of the items on our catalog have warranty periods, but it varies from brand to brand and product to product. In most cases, you must submit your warranty within 30 days for it to apply. It is not our responsibility to submit your warranties. If you have questions about a product's warranties, reach out to support@thetradetable.com 256-633-6553.

Damages

If you receive a damaged purchase, you must submit the damages within 24 hours of receiving the purchase to support@thetradetable.com or 256-633-6553. Any submissions past 24 hours will not be accepted. 

Post Purchase

We are not responsible for any damages a product causes. Once you receive the product(s), you are responsible for the proper installation and handling of them. If an installer incorrectly installs your product, you/the installer are responsible. We highly recommend picking out the most reputable company in your area to do the installation for you. 

Returns

The Trade Table has have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This policy does not apply to all purchases on our catalog. Some suppliers do not accept returns. If you want the policy on a specific product, please get in touch with support@thetradetable.com or 256-633-6553.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@thetradetable.com or 256-633-6553.

If your return is accepted, we’ll send instructions on how to initiate the return. The buyer will pay all return shipping costs and restocking fees may apply. 

Cancellations

We have the best cancellation policy online - cancel before the items ship for a full refund (exceptions apply). You must cancel before the item ships from the warehouse if you want to cancel your order and get a refund. Once the item ships from the warehouse, you will not be eligible for this policy. This does not apply to custom orders. 

Price Match 

The Trade Table wants to offer you the best prices online.

If you find a lower price of the same product, we will beat their price by $50 (because every dollar counts right) for products over $2000 (this does not apply to all products in the store). 

For the policy to apply, please send us a screenshot, link, or any other evidence of the product being priced lower than ours before making the purchase. 

Please contact info@thetradetable.com or 256-633-6553 to initiate a price match review. 

Limitations to the Price Match Policy:

• The price must come from an online store (it cannot have a physical location)
• The price cannot be from an auction or discounter website (ex: eBay)
• You cannot apply discounts when we beat a price
• The price has to come from an Authorized Dealer of the brand
• Black Friday and other promotions prices do not apply 
• You must submit the price match before purchasing
• The price match does not include sales tax if you're purchasing from Alabama
• We cannot guarantee price match submissions after purchasing the order because of MAP violations, different margins, etc. In some cases, price match would put us at a loss which is why we need to know before submitting the order to our supplier
• Always check with our customer service team if you have any questions; some brands make it impossible to offer this policy 

Shopping with The Trade Table

By shopping with The Trade Table, you agree to the following:

• Any damaged purchases must be sent to support@thetradetable.com or 256-633-6553 within 24 hours.
• You are responsible for the costs of shipping in cases of returns or exchanges.
• The product must be returned unused and unopened - if identified as such by the supplier, you will be charged restocking fees that vary from product to product.
• Once the product ships, you are responsible for any shipping fees; cancellation must be before shipment.
• Any shipping estimates provided are not guaranteed, and any variance from the estimated time is out of the control of The Trade Table.
• You agree to not issue a chargeback for shipment delays or anything else that is out of the control of The Trade Table. You are bonded not to give fraudulent chargebacks and will be charged with criminal charges if you do. 
  

Installations  

It is highly recommended that you hire a professional for anything you purchase from The Trade Table that requires installation - we recommend using nationalservicecorp@gmail.com for installation company recommendations. The Trade Table is not responsible for assisting with installs, helping with installs, or anything install related. Once the package has been shipped and arrived to the customer’s destination with no damages, etc, it is on the customer to handle the installation process. The Trade Table will not pay for a customers installation and is not responsible for putting products together. 

Contact sales@thetradetable.com or 256-633-6553 if you have any questions about how a product is comes to its final destination. 

Chargebacks

Any fraudulent chargebacks will be handled seriously and result in you being criminally liable for theft. We will go to the full extent of the law to protect our company and ensure you are charged. If you have an issue with your purchase you must contact support@thetradetable.com or 256-633-6553 to handle it. DO NOT issue chargebacks. Do not be a bad person. We are trying to provide a service to our customers and cannot do that if people are issuing fraudulent chargebacks.

Clearsale

To protect The Trade Table from chargebacks, we use ClearSale. ClearSale is a fraud solution software to stop fraud, sell more & create better customer experiences. The process for an order to be approved or denied by Clearsale for chargeback protection (ClearSale provides the protection) takes less than 24 hours after an order. Once approved, we will begin getting your order to you! 

If you do not agree to these policies please leave the website.

Dundalk LeisureCraft Responsibilities

1. Does not stock any products

• All products are made to order

• The current lead time is approximately 6-8 weeks to ship

2. They do not allow returns

• If anything is damaged during shipment, they will send out replacement wood/products.

3. Heaters are sold separately

• The price of the sauna does not include a heater or accessories.

Dundalk LeisureCraft Responsibilities

• Building and packing your sauna in a crate

• Arranging for shipping to your home

Trucking Company Responsibilities

• Making an appointment to deliver your sauna

• Delivering your sauna to the end of your driveway or curbside

• The trucking company is NOT responsible for unloading the sauna

• The trucking company is NOT going to back their truck into your driveway

• Most times, the trucking company will deliver with an 18-wheel truck

• Will this size truck fit on your road or neighborhood?

3) If the sauna crate is less than 92” (7 feet), the trucking company may have a lift gate on the back of the truck, which can assist in getting the sauna off the truck.

4) If the sauna crate is more than 92”, there will not be a lift gate to unload the sauna crate, and the customer needs to decide how they will get the craft off the truck.

Customer Responsibilities

• Returning phone calls to the trucking company on time to arrange delivery

• Determining how the sauna is going to be unloaded from the truck

• Crates will vary from 6 feet long to 14 feet long

• The crate’s weight will vary from 800 pounds to 1600 pounds, depending on the size of the sauna.

• The customer is responsible for unloading the sauna crate from the truck

• Suggested methods for unloading the truck

• Use a forklift or other mechanical piece of equipment

• When using a forklift to pick up the crates, they must be picked up from the end of the crate, and forklift extensions are required.

• Renting a tilt tow truck to pick up the sauna from the local terminal and have it delivered to your home

• Have a crew of helpers able to either take the sauna off the truck or unload the crate while on the truck until the crate can be lifted off the truck

• If the crate arrives damaged, you can accept the shipment; however, please take pictures of the damage, and note the damage on the shipper’s Bill of Lading (BOL). Immediately contact your dealer or Dundalk so that we can contact the shipper.

1. Mark the Bill of Lading (BOL) with “(Crate arrived open/damaged- Possible Hidden Damage.”