Almost Heaven Charleston 4-Person Canopy Barrel Sauna - Rustic Red Cedar

Price Match 

The Trade Table wants to offer you the best prices online.

If you find a lower price of the same product, we will beat their price by $50 (because every dollar counts right) for products over $2000 (this does not apply to all products in the store). 

For the policy to apply, please send us a screenshot, link, or any other evidence of the product being priced lower than ours before making the purchase. 

Please contact info@thetradetable.com or 256-633-6553 to initiate a price match review. 

Limitations to the Price Match Policy:

• The price must come from an online store (it cannot have a physical location)
• The price cannot be from an auction or discounter website (ex: eBay)
• You cannot apply discounts when we beat a price
• The price has to come from an Authorized Dealer of the brand
• Black Friday and other promotions prices do not apply 
• You must submit the price match before purchasing
• The price match does not include sales tax if you're purchasing from Alabama
• We cannot guarantee price match submissions after purchasing the order because of MAP violations, different margins, etc. In some cases, price match would put us at a loss which is why we need to know before submitting the order to our supplier
• Always check with our customer service team if you have any questions; some brands make it impossible to offer this policy 

Shopping with The Trade Table

By shopping with The Trade Table, you agree to the following:

• Any damaged purchases must be sent to support@thetradetable.com or 256-633-6553 within 24 hours.
• You are responsible for the costs of shipping in cases of returns or exchanges.
• The product must be returned unused and unopened - if identified as such by the supplier, you will be charged restocking fees that vary from product to product.
• Once the product ships, you are responsible for any shipping fees; cancellation must be before shipment.
• Any shipping estimates provided are not guaranteed, and any variance from the estimated time is out of the control of The Trade Table.
• You agree to not issue a chargeback for shipment delays or anything else that is out of the control of The Trade Table. You are bonded not to give fraudulent chargebacks and will be charged with criminal charges if you do. 
  

Installations  

It is highly recommended that you hire a professional for anything you purchase from The Trade Table that requires installation - we recommend using nationalservicecorp@gmail.com for installation company recommendations. The Trade Table is not responsible for assisting with installs, helping with installs, or anything install related. Once the package has been shipped and arrived to the customer’s destination with no damages, etc, it is on the customer to handle the installation process. The Trade Table will not pay for a customers installation and is not responsible for putting products together. 

Contact sales@thetradetable.com or 256-633-6553 if you have any questions about how a product is comes to its final destination. 

Chargebacks

Any fraudulent chargebacks will be handled seriously and result in you being criminally liable for theft. We will go to the full extent of the law to protect our company and ensure you are charged. If you have an issue with your purchase you must contact support@thetradetable.com or 256-633-6553 to handle it. DO NOT issue chargebacks. Do not be a bad person. We are trying to provide a service to our customers and cannot do that if people are issuing fraudulent chargebacks.

Clearsale

To protect The Trade Table from chargebacks, we use ClearSale. ClearSale is a fraud solution software to stop fraud, sell more & create better customer experiences. The process for an order to be approved or denied by Clearsale for chargeback protection (ClearSale provides the protection) takes less than 24 hours after an order. Once approved, we will begin getting your order to you! 

If you do not agree to these policies please leave the website.

Each Almost Heaven Sauna comes with a Limited Lifetime Warranty against manufacturing defects on all components. We will replace any component of the sauna room that fails due to a manufacturing defect at no charge to you in accordance with our Limited Warranty.

Your heater's warranty covers the heating elements in your heater for 1-year from the date of purchase, while all other components in your heater are covered under a 5-year warranty. Your heater's warranty does not cover any electrician or shipping costs incurred by any component replacement. 

Almost Heaven Saunas will accept the return of unopened products within 30 days of receipt for a refund minus the initial and return shipping charges; we will also charge a 25% restocking fee. The product must be returned in its original packaging - assembled units cannot be returned. Credit will be given upon inspection of the product to ensure all items are included and in good condition. To arrange for a return, contact info@thetradetable.com. 

Production lead times vary from season to season. Give us a call at 256.633.6553 for a current estimate for when your sauna will ship. On the day your sauna ships, you will receive an email notification which will provide the carrier and tracking number. When the shipment arrives to your region, the carrier will call you to arrange a delivery appointment. If you will be away and unable to receive delivery, we recommend making arrangements for someone to receive delivery on your behalf.

*Please note Island Deliveries are subject to additional fees. Customer will be charged for 100% of additional delivery costs* 

Upon Arrival

The freight charge you pay includes delivery curbside to your home; the carrier will offload your order with a lift-gate to the curb at the end of your driveway (this excludes cabin saunas and larger barrel saunas).

Examine the exterior of the shipment. The sauna will be packaged, wrapped, and banded on a single pallet and can be maneuvered with the aid of a pallet jack. The pallet can also be disassembled and each item moved individually. We recommend having at least 2 individuals available to accept delivery.

In the rare instance the carrier determines that delivery cannot be made due to isolation or other specifics of your location, you may pursue other options.

1. Option 1

   A smaller delivery truck can be arranged through a third-party carrier. These arrangements can be made by Almost Heaven, but you will be responsible for any added costs if they are incurred.

2. Option 2

   Saunas can be picked up at the local terminal. Most saunas can fit onto a pickup truck or small trailer, and the travel time to the terminal is typically between 1-2 hours.
   
   If the customer refuses the sauna delivery without pursuing the options listed above, the customer will be held responsible for the return shipping costs and any related costs. Likewise, any re-delivery or storage fees incurred will be charged to the customer.

If you have any questions or concerns regarding delivery to your location, it is advised that you discuss them with your Trade Table representative at the time of order.